Retail Intelligence Blog

June 1st, 2017

Reverse Logistics for Faster, Simpler Returns

Reverse Logistics | SML RFIDIn the retail world, product returns are an unfortunate fact of life. The need to accommodate returns quickly and unconditionally is a key aspect of good customer service, whether you are selling online or in the store. Yet the overall costs incurred in returning and exchanging merchandise can take a big bite out of your profits.

In order to process returns faster and more cost-efficiently, consider the principal of reverse engineering… The use of RFID technology has become accepted as a common tool to track inventory throughout the retail supply chain, from the source to the store. But merchandise flows in more than one direction — RFID also helps reduce the time and money spent processing returns.

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April 20th, 2017

SML Presenting at RFID Journal LIVE! 2017

This year’s RFID Journal LIVE! is right around the corner, and we’re looking forward to a flurry of activity at the Phoenix Convention Center, May 9-11. In addition to being a Signature Sponsor of the exhibition, SML will participate in two informative speaking sessions during the conference:

Retail and Apparel Panel

(May 10th, 9:15AM)

Many retail and apparel companies were early adopters of RFID, pioneering the technology in their stores and supply chains. Our own Dean Frew, CTO and Senior VP of SML’s RFID Solutions, will moderate a panel of retailers/ brand owners to share key insights from the successful use of RFID in retail. In this general session, panelists Kevin O’Dare, Lead Business Partner of Target, and Richard Haig, CIO/CTO for Herman Kay Co., will join Dean to address how they are using RFID to achieve operational benefits, as well as the lessons they learned from their deployments.

For more, visit www.rfidjournalevents.com/live/session?1368

Solution-Provider Session: RFID Source-Tagging Simplified

(May 10th, 11:50AM)

Gary Moskovciak, Senior Vice President of SML USA, is responsible for SML’s commercial and operational business units in the Americas. In this session, Gary will outline how to approach RFID tagging from a source-tagging perspective, from design through execution. Using real-world examples from SML’s deployments for some of the largest retailers worldwide, he will provide helpful insight into how to get to a cost-neutral tag solution, as well as global deployments that help drive key benefits to retailers, brand owners and factories.

Visit www.rfidjournalevents.com/live/session?1553 for more.

And don’t forget to visit SML in Booth #504. We look forward to seeing you at RFID Journal LIVE!

March 29th, 2017

Dean Frew Presented “Learn What Differentiates Successful Retail RFID Deployments” Webinar

Webinar - Learn What Differentiates Successful Retail RFID Deployments RFID Journal

Webinar – Learn What Differentiates Successful Retail RFID Deployments RFID Journal

Review webinar presentation or video: http://www.rfidjournalevents.com/webinars/successful-retail-deployments

A growing number of successful public case studies show how RFID technology from SML is generating great returns for retailers around the Globe. SML partnered with RFID Journal to record this webinar to discuss these examples and the future of RFID in retail.

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March 22nd, 2017

Reduce Shrink with RFID Retail Inventory Management

Retail Inventory ManagementRetail professionals are all too familiar with the concept of shrink. “Shrink” refers to the loss of physical inventory, usually as a result of theft and bad inventory information. While bad information is largely resolved by utilizing RFID, we want to focus today’s discussion on shrink due to theft. Shoplifting is a major cause of inventory shrinkage, but the sadder fact is that a surprising amount of theft happens internally. Known as “internal shrink,” theft by vendors and employees can have a considerably negative impact on retail businesses.

What some retailers may not know, however, is the full extent of financial consequences that shrink can cause. According to the National Retail Federation’s 2016 National Retail Security Survey, retail shrink averaged 1.38 percent of retail sales in the United States in 2015, equating to about $45.2 billion. Furthermore, 47 percent of surveyed retailers said that they experienced a rise in inventory shrinkage in 2015. Retailers cited shoplifting as the biggest cause of shrink, with the average shoplifting incident creating a loss of about $377. (more…)

March 7th, 2017

SML Updates Clarity™ 3.6 Software for Best Omnichannel Replenishment in Retail

Clarity™ 3.6The latest Clarity™ retail inventory management software revision was developed in response to requests from the market where retailers are having trouble responding to orders placed online and wanting to be picked up in their stores. With inventory accuracy commonly below 70%, retailers are struggling to execute without significant risk of disappointing customers.

In most of today’s retail operations, if a customer places an order online, retailers require a minimum inventory over stock position of five for each item to confirm for customers to pick up from the store. This is because retailers simply aren’t confident in their inventory accuracy.

Once the order is placed, it’s up to an associate to find the item on the sales floor. “The ‘item not found’ rate is high,” senior vice president of supply chain transformation for Target, Karl Bracken, mentioned at the Internet Retailer 2016 Conference & Exhibition in Chicago. “Some stores had to cancel up to 50% of online orders because they couldn’t find a product in the store.” (more…)

February 3rd, 2017

RFID is Essential for an Omnichannel Deployment

omnichannel deploymentFor the past few years, omnichannel has been repeatedly referred to as the future of retail. More and more retailers are adopting omnichannel strategies to keep their customers happy and encourage sales using the ever-increasing shopping methods currently available to consumers. However, without RFID technology as part of these strategies to vastly improve inventory accuracy, retailers who try to implement omnichannel could find that their strategy is ineffective or even counterproductive. (more…)

January 31st, 2017

How Herman Kay is Achieving Success in the Supply Chain

The road to success in the supply chain begins with a solid business value assessment and a phased RFID deployment, as demonstrated recently by SML Intelligent Inventory Solutions (IIS) for global coat and outerwear manufacturer Herman Kay Company Ltd. (more…)

December 16th, 2016

Introducing the GB12R6 RFID Inlay

GB12R6 RFID inlaySML RFID is proud to announce an addition to our extensive selection of top-of-line RFID inlays for retail applications. The new GB12R6 RFID inlay is specially designed for use on items that have presented challenges when implementing RFID technology in the past. Such items include:

  • Books
  • Furniture
  • Glass
  • Wood
  • Plastic
  • Other items made of high-dielectric materials

The GB12R6 is very thin, which allows retailers to easily attach to items to track previously hard-to-tag items throughout their entire supply chain. This new inlay is just the latest entry in our expanding line of RFID tags that make it possible to track, manage and gather data on nearly any element of a retailer’s inventory, including pallets, cases, apparel, accessories, cosmetics, luggage and much more. (more…)

November 3rd, 2016

Top RFID Retail Questions from SML RFID Pop Ups

SML RFID launched two RFID Retail Pop Up store demonstrations over the last several weeks in New York and London to satisfy the retail industry’s growing appetite for information, guidance and production. We had visits from brand owners that were just beginning to look into RFID, as well as seasoned retailers that had been using RFID for years.

The SML RFID Pop Up showcased how to implement RFID at the factory, in the distribution center and at the retail store. Prospects saw demonstrations of the latest in RFID retail technology from SML, NXP and Zebra implemented in some of the largest global retailers. SML also displayed its portfolio of RFID inlays, RFID tags and printing processes. Watch the video of our latest London Store: (more…)

November 2nd, 2016

Choosing the Right RFID Inlays for Retail

choosing the right RFID inlaysThe adoption of RFID technology in retail is growing at a rapid pace. According to the IDTechEx 2016 forecast, the number of tags used in 2017 is expected to reach more than 5 billion. By the end of 2016, SML alone will be responsible for encoding and delivering over one billion RFID tags.

The reasons for this massive adoption are clear: retail has more to gain from RFID technology than just about any other industry. Global retail brands like American Apparel, Macy’s, Marks & Spencer, Decathlon and Tesco have already publicly stated the benefits of their RFID deployments: increased inventory accuracy, improved customer service, reduced shrink, sales lifts and more. These benefits are causing many other retailers to look into implementing RFID to get similar competitive advantages.

However, retailers new to RFID understandably have many questions, and one of the most common involves choosing the right RFID inlays. With so many different tags and manufacturers to choose from, how can you know which are best for your application? Luckily, SML’s vast experience with real-world retail deployments has allowed us to determine some of the most important factors when choosing the right RFID inlays for any retail operation. They are: (more…)

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